A very simple two-step process: choose a username and set a 4-digit PIN. That is it. It only takes a few seconds to sign up and start communicating privately and securely anywhere in the world.

You will be assigned your own unique global 9-digit xID. You can communicate to anyone with a xID anywhere in the world without the need for an area code or country code.

Once you sign up, simply add friends and family from within the xPal app. Once they accept your invite, you can start texting or audio and video calling with them.

No. All you need is a username and a 4-digit PIN of your choice. That is it.

xID is a unique global 9-digit number assigned to you once you register on xPal. It is your private masked identity on the xPal platform. It will enable you to send encrypted text, make encrypted and secure audio and video calls to any other xID globally, without the need for an area code or country code.

To communicate with other xIDs you will need to invite your family or friends to get their own xIDs. Registration is a simple process that only takes a few seconds. Simply tap the add friends button and choose which friend to invite. Once they receive your invite, all they have to do is tap on the link they received. Upon completion of a quick two-step registration, they will be added to your contacts and you will be added to theirs. At that point, you can start communicating privately, securely, and anonymously with them.

The xID®, a unique 9-digit global communication passport, empowers you to securely text and make audio and video calls worldwide, to other xIDs without needing country or area codes. Your xID® serves as your digital armor, protecting your privacy and maintaining your anonymity whenever and wherever you choose.

There are several ways to do that:

1. On the top right of the main screen on xPal, you will see the button for Add Friends. Simply tap it and choose how to notify your friends. They will get a request with a link to download the app. Once they are registered, you will automatically be added to their contacts and can start texting and calling each other after that.

2. If you have their xID, then simply click the Contact icon on top.

At the bottom of the screen you will see + Add Contact

Give the contact a username that you can recognize and add their xID.

By default, the person you have added will get a notification to add you.

3. You can also scan their xID QR Code by following the above steps and choose Add via QR Scan,

4. You can also add friends by simply clicking the Contact icon on top of the main screen then choose Add Friends at the bottom of the screen.

Scroll to see xPal app and check if it has the label Update available. If so tap to update.

This term refers to an application that utilizes a security protocol to encrypt messages or content before leaving your device and decrypts that communication at the recipient's end. Therefore, no one, including the platform’s administrators, can see or read any message in transit.

There are many excellent End-to-End messenger apps besides xPal. It’s important to do your own research to determine what data is collected by other apps.

xPal is made to co-exist with other messenger apps as it utilizes a unique Global xID that does not require a phone number and has unique features that are only found on the xPal platform such as:

• Total Wipeout™

• Remote Wipeout™

• Terminate™

• Photo & Video Sanitizer™

• And much more.

Yes. Any transmission, including text, audio, video, voice messages, documents, photos, or videos are encrypted at the source and decrypted at the recipient’s device.

Unlimited.

Secure audio calling outgoing / Unlimited

Secure audio calls incoming / Unlimited

Secure Video Calling outgoing / Limited / 30 mins

Secure Video Calls incoming / Limited / 30 mins

xPal will update your app automatically if you have selected the automatic update on your device. If automatic update is not turned on, you will get a notification to upgrade to the latest version. We highly recommend that you upgrade to the latest version to benefit from bug fixes, security updates and performance improvements for a better experience.

iOS:

• Simply go to your App Store and tap the profile icon on top right of the screen

• Scroll down to xPal app

• Check if it has Update button next to it, if so, tap that button to update.

Android:

• Open the Play Store app

• Tap the profile icon on top right

• Tap Manage apps & devices

• Scroll to see the xPal app and check if it has the label, “Update available.” If so, tap to update.

xPal has only two Official xIDs to communicate to its members. They are:

• xID: 123 456 789 used by Customer Support

• xID: 000 000 123 used by our Customer Information Center

Both of these numbers will display a badge at the top of the chat that says, 'This is the official account of xPal Support.'

This is not an image that will be sent so be careful if anyone that does not have one of the two xIDs above sends you this image. If you receive that image, immediately block them and report it to customer support.

Depending on the default privacy settings of the recipient, which are intended to protect the privacy of our members, the member(s) you are communicating with must have you added as a contact before you are able to call them. If you are unable to do so, you may send them a reminder via text to add you in their Contacts on xPal. Just because you have them in your own Contact list on xPal does not mean that you will be able to call them. However, they will be able to call you if you previously added them to your Contact list. Basically, audio and video calls require the member initiating the call to be in the Contact list of the recipient.

No. However, you can text or audio and video call any other xID, anywhere in the world without the need of a country code or area code, on the xPal platform.

If you want to stay in touch or reach out to family or friends, simply send an invite from your xPal account. It’s quick and easy for them to register in just a few seconds and then they can start communicating with you for free on the most secure and private messenger app.

Since all communications are facilitated within the xPal platform, no personal information is needed including a phone number, real name, email address, location or any other private information. Feel free to communicate with peace of mind knowing that no one is listening in or accessing your data.

There are two ways to contact our support:

The easiest and fastest way is to use our xID: 123 456 789. We strive to answer all requests in less than 12 hours, but often within an hour.

You can also email us at support@xpal.com.

Yes. As long as you have their xID you can text them. However, if they do not have you in their Contact list on xPal, you can only send two texts and must wait for a reply before you can message them again. You cannot call anyone unless you both have each other in your contact list.

No. However, it’s highly recommended to add a password. This will give you an additional level of protection. Also, if a password is set, it will be required in the event you log in to a different device. This additional authentication requirement adds an extra layer of security to your account.

Do not provide any financial or personal information. xPal and its team will NEVER ask for any sensitive information about you. If anyone texts or calls you soliciting any type of personal or financial information pretending to be from xPal, immediately Block them and report the incident to customer service (xID: 123 456 789).

There are only two official xIDs that xPal uses to communicate with its members:

• 123 456 789 for support

• 000 000 123 for customer information center

There are many informative articles available online to help protect you from scammers no matter which App you use. Remember, secured apps are only meant to deliver your communication to a recipient securely with end-to-end encryption. It is up to you to protect your personal information from unwanted disclosure to scammers. No one can protect you from that except good common sense and following best practices for online safety.

We are primarily based in the USA. However, we utilize servers in different parts of the world to provide optimal performance and for infrastructure backup purposes. Please note that xPal does not store any data once delivered. Furthermore, our servers have no personal data on any user or any content of communications between users once delivered.

By default, files are restricted from being downloaded. However, you can authorize the recipient to download a photo or video, for example, by selecting that option once the file is ready to be sent.

You must activate Account Recovery through one of two options: Security Questions or Security Phrase. If either or both are not set up, it will not be possible to retrieve your password or PIN if lost or forgotten.

Tap the Settings icon at the bottom of the main screen.

Scroll all the way to the bottom and tap the Sign out icon.

Although we would hate to see you leave our community, the process is fairly easy.

• Tap the Settings icon at the bottom of the main screen.

• Tap on your icon at the top.

• Scroll down to the bottom and tap Terminate Account.

Please note that once the account is deleted, all data relating to that account will be permanently deleted from your device.

Yes. You can have up to 3 free xIDs on one device. Any additional xIDs will require an upgrade to the Gold tier. Deleted xIDs will still be counted as previously registered xIDs, and deleting it will not allow an additional free xID to be installed.

You can have as many xIDs as you wish as long as you are subscribed to the Gold membership.

Yes. You can have up to 3 free xIDs on one device. Any additional xIDs will require an upgrade to the Gold tier. Deleted xIDs will still be counted as previously registered xIDs, and deleting it will not allow an additional free xID to be installed.

You can have as many xIDs as you wish as long as you are subscribed to the Gold membership.

Only for a maximum of 12 hours. The 4-Digit PIN is crucial for your security to protect your account from unwanted access. Although you can deploy FaceID or Thumb Print as an added measure of authentication, the PIN is a required security feature.

Also, there are two other functions that are useful by having the PIN entry active:

Total Wipeout™:

Once activated, this feature enables you to use the reverse PIN to completely wipe all your data from your device instantly, as well as wipe any data you shared with anyone from your xID. This includes their conversations with you on their own device. Additionally, it will mask all your contacts until you sign back in with the correct PIN.

• You can enter the wrong PIN a total of 4 times before you are locked out for 10 minutes.

• After the 10 minute lockout period, if you enter the wrong PIN again you will be locked out for 30 minutes.

• After the 30 minute lockout period, if you enter the wrong PIN again you will be locked out for 12 hours.

• After the 12 hour lockout period, if you enter the wrong PIN your account will be permanently locked.

Please note that if you forget your PIN, it will not be possible to access it again or to reset it. Your account will be permanently locked. If this happens, you will need to create a new account with a new xID to use xPal again. This is designed to protect our members from illicit access to their private communication. Please make sure that you take measures to protect and remember your PIN.

No. The ultra secured end-to-end encryption and security features of xPal are the same for both the Free membership and the Gold Stage. The only difference is that the Gold membership offers unlimited audio and video calls, additional xIDs, and the ability to send and receive high quality, uncompressed images and videos. Security and privacy of communications, as well as transmission and storage of data, are exactly the same.

The following files can be viewed within the xPal System and restricted from download and sharing:

Media Images: JPEG, PNG, and all other formats are converted to JPEG.

Media Videos: MP4, MPEG, and all other formats are converted to MP4.

Docs: PDF.

The following files can be shared through xPal’s end-to-end encryption mechanism. However, once received, it will require the recipient to download it to their device. The sender cannot restrict the download of these files. Furthermore, these files cannot be viewed in the xPal system:

MS Word, Excel, PowerPoint.

Yes. Simply visit our website at xPal.com and choose the Upgrade Purchase Stage Gold Membership button on the right side of the page. You can simply choose the plan you like and enter the xID you wish to upgrade. You can also choose which method of payment you wish to use.

Simply to protect your privacy.

Once you click on a weblink, the visited website can register the referrer source, which then records the information that you are coming from xPal and can pass it along to a third party. That would be a violation of your privacy protection. Therefore, you will need to copy the link and paste it into a web browser on your device to access the shared link.

Android

1. On your Android device, open Google Play

2. Tap your name

3. Tap Payments & Subscriptions

4. Tap Subscriptions.

5. Tap xPal subscription (monthly or yearly)

6. Tap Cancel subscription.

iOS

1. Open the Settings app.

2. Tap your name.

3. Tap Subscriptions.

4. Tap xPal subscription (monthly or yearly)

5. Tap Cancel Subscription.

xPal does not utilize Google Analytics services, or any other third-party services whatsoever, in order to ensure absolute privacy of our users.

Yes, deleting the xPal App will remove all conversations and data from your device. Reinstalling the app will not bring back any data. All data is stored on the device, not on our servers. Once deleted, it can never be restored.

For Android devices: xPal requires a minimum of 3 GB of RAM and Android version 10 or higher.

For iOS devices: xPal requires iOS version 13 or higher.

The xPal app uses advanced features that need sufficient memory to function smoothly. Devices with less than 3 GB of RAM may not provide optimal performance.

To ensure you receive updates and notifications from xPal on your Android device, follow these steps:

1. Open Settings on your Android device.

2. Scroll down and select Apps or App Management (this may vary depending on your device).

3. Find and select xPal from the list of apps.

4. Tap on Notifications.

5. Ensure that the Allow Notifications toggle is turned on.

6. You can customize the types of notifications you receive from xPal, such as chat alerts or updates.

If you're still not receiving notifications:

• Check that your device's Battery Saver mode or Do Not Disturb mode isn't preventing notifications.

• Ensure xPal is allowed to run in the background under Battery Optimization settings.

To receive push notifications on your iOS device, follow these steps:

1. Open Settings on your iPhone or iPad.

2. Scroll down and select Notifications.

3. Find and select xPal from the list of apps.

4. Toggle Allow Notifications to turn it on.

5. You can customize the alert style (banners, sounds, etc.) and other notification preferences here.

If you’re still not receiving notifications:

• Make sure Focus Mode (or Do Not Disturb) is not enabled.

• Ensure that xPal is allowed to refresh in the background under Settings > General > Background App Refresh

1. Check Notification Settings on your iPhone:

   • Open the Watch app on your iPhone.

   • Go to Notifications.

   • Scroll to find xPal and check if Mirror my iPhone is enabled.

1. If Mirror is enabled and notifications still go to your Watch:

   • Make sure your iPhone isn’t set to Do Not Disturb.

   • Check Focus Mode settings on both the Watch and iPhone to ensure notifications aren’t suppressed.

1. Disable notifications on Apple Watch (optional):

   • Open the Watch app on your iPhone.

   • Go to Notifications.

   • Find xPal and disable notifications specifically for the Apple Watch.

This way, notifications should appear on both your iPhone and Apple Watch, or you can choose where you prefer to see them.

If you are not receiving calls, push notifications, and facing permission-related issues in the xPal Application. Likely, the necessary app permissions are not enabled on your device. Follow these steps to resolve the issue:

For Android Devices (Samsung):

1. Open the Settings app on your phone:

2. Navigate to Apps → xPal.

3. Tap on Permissions and enable the following as needed:

   • Microphone: For voice and video calls, voice notes.

   • Camera: For video calls.

   • Notifications: To receive call and message alerts.

   • Storage: For saving media (if required).

For Other Android Devices (Redmi, Infinix, Oppo, etc.):

1. Open the Settings app.

2. Go to App Management → App List.

3. Locate and tap on xPal.

4. Select Permissions and enable the following based on your requirements:

   • Microphone: For voice and video calls, voice notes.

   • Camera: For video calls.

   • Notifications: To receive alerts.

   • Storage: For saving media (if needed).

For iOS Devices (iPhone & iPad):

1. Open the Settings app on your iPhone.

2. Scroll down and tap on xPal.

3. Enable the necessary permissions:

   • Microphone: For voice and video calls, voice notes.

   • Camera: For video calls.

   • Notifications: To get call and message alerts.

If you're not receiving notifications on xPal, follow these steps to enable them:

1. Check iOS Notification Settings

   1. Open the Settings app on your iPhone.

   2. Scroll down and select xPal.

   3. Tap Notifications.

   4. Make sure Allow Notifications is enabled.

   5. Select an alert style (Lock Screen, Notification Center, Banners).

   6. Enable Sounds and Badges if needed.

1. Check Notification Settings in xPal

   1. Open xPal.

   2. Go to Settings.

   3. Find the Notifications section and ensure that all the desired notifications are enabled.

1. Make Sure "Focus Mode" is Not Blocking Notifications

   1. Open Settings and go to Focus Mode.

   2. If a Focus Mode (e.g., "Do Not Disturb") is active, check if xPal is excluded from the silenced apps.

   3. Try turning off Focus Mode temporarily and test notifications.

1. Check Your Internet Connection

   1. Ensure you are connected to Wi-Fi or mobile data.

   2. If you’re using Low Data Mode, disable it from Settings → Mobile Data → Mobile Data Options.

1. Restart Your iPhone

   1. Sometimes, a simple restart of the phone can fix notification issues.

1. Make Sure xPal is Updated

   1. Open the App Store.

   2. Search for xPal and check if an update is available.

   3. If yes, install the latest version.

If notifications still don’t work after these steps, try deleting and reinstalling xPal, then set up notifications again.

Push notifications for APK-installed apps may be delayed because Firebase Cloud Messaging (FCM) prioritizes Play Store apps, ensuring faster delivery. Additionally, Android’s battery optimization and Doze Mode restrict background processes, which can further slow notifications. Some phone brands, like Samsung, Xiaomi, Oppo, and Huawei, impose stricter background service limitations on APKs unless manually allowed. Play Store apps benefit from exclusive optimizations that APKs lack, affecting push reliability. Furthermore, Android’s network restrictions and Data Saver Mode can limit background data usage for APK apps, leading to additional delays unless manually adjusted.

Open the Settings screen. At the top, you'll find your current Screen Name and xID. Tap on them to navigate to the Edit Profile screen.

You'll see a text field labeled "Screen Name" where you can update your name. Once you've made your changes, just save them.

When the sender sends a media file and selects Allow to Save to Photos, the receiver will get two options:

1. Save to Gallery – saves the media directly to the phone’s gallery.

2. Save in Xave Vault – opens the Xave App.

If the Xave app is already installed and the user is logged in, it will ask for the location inside the app to save the media.

If not logged in, the app will first ask the user to login, and then ask where to save the media within the app.

Xave is Secure Encrypted Space on your device which allows you to store private and confidential data locally. This allows you to take your private data wherever you go. Furthermore, all files are encrypted at rest on your device instead of the cloud. When the app is not in use, it is protected with several layers of authentication before it can be accessed. Anytime you leave the app, it will require you to re-enter your 4-digit PIN and uses biometric authentication if Face ID or Touch ID has been enabled.

To begin, simply press the + button at the bottom center of the main screen and select to add files to your encrypted vault.

xID is a unique global 9-digit number assigned to you once you register on Xave or xPal. It is your private masked identity on the xPal Secure Messenger platform. It will enable you to send encrypted texts and make encrypted and secure audio or video calls on xPal to any other xID globally. With an xID, there is no need for an area code or country code.

Xave and xPal deploy a state-of-the-art method to strip any and all metadata from media files and documents prior to encrypting, compressing, and sharing them with other members. This is Xave’s own Sanitizer™. This mechanism is intended to protect the member from unknowingly sending or sharing unwanted personal information attached to shared files such as location, date, time, device type, etc….

In the event that you wish to wipe out your entire vault, including its activity history from your device, you can activate the Total Wipeout™ feature in Settings. This feature is a one-step method that, when you enter your 4-digit PIN in reverse, will instantly wipe out your history and masks any reference to it.

xPal® is a secure encrypted messenger, which enables you to send encrypted text, make encrypted and secure audio or video calls on xPal, to any other xID globally without the need for an area code or country code.

xPal service interacts with Xave in such a way that it allows you to send and receive encrypted files through xPal Messenger, without the need for any additional registration. By doing so, all the encrypted files, such as photos, videos, or documents will remain encrypted all the time.

Simply choose to send a file stored in your Xave vault with xPal to ensure that the file stays encrypted in transit until it arrives at the intended recipient.

The xPal mobile platform has successfully completed several cybersecurity audits and has been awarded certifications by one of the most reputable information security companies, DEKRA, which is a Google partner. The success of the audit resulted in Google granting the xPal application a badge of recognition on the Google Play Store. This badge signifies that our platform meets rigorous security standards and can be trusted for secure communication.

xPal was awarded the following certifications:

App Defense Alliance/CASA Certification with PASS on every area of testing.

DEKRA Testing and Certification ,S.A.U Security Evaluation framework.

These are the forms that we received.

For more information and to download the free version of xPal please visit: Xpal.com

Yes, you will need to use an encrypted app to do so. We recommend the xPal Secure Messenger as it is integrated with Xave. Furthermore, it uses the same xID and 4-digit PIN for login as Xave.

A 4-digit PIN serves as an additional layer of security to safeguard your data in various scenarios. Firstly, it acts as a barrier in case your phone is accessed by someone who shouldn't have access or if it’s left unlocked unintentionally. Secondly, it prevents encrypted files from being decrypted by unauthorized individuals ensuring that your sensitive information remains protected at all times. We strongly recommend keeping this feature enabled to maximize the security of your device and its contents. The benefits of this added security outweigh any minor inconvenience it may cause.

Exclusive security features, such as Reverse PIN total wipeout and the Decoy 4-digit PIN, cannot be used if PIN function is disabled. For more information, please read the security section for these special features.

Xave does not collect any personal information. To use the app, you only need to choose a screen name and set a 4- or 6-digit PIN—no email, no phone number, and no identity required.

We ask you to create this lightweight account for three important reasons:

1. Advanced Security Tools It enables features like remote wipeout, reverse PIN-triggered Total Wipeout, and other critical protections in case your device is lost or compromised.
   

2. Secure File Transfers with xPal Messenger With your account, you can securely send files between Xave and xPal Encrypted Messenger—fully encrypted during transfer and never decrypted in transit.
   

3. Access to Encrypted Cloud Storage (Coming Soon) Soon, you’ll be able to back up your files to Xave Encrypted Cloud, or access them from another device—all without ever decrypting or exposing your content. All your files are only stored locally on your device unless you choose to create the backup.

We hope you’ll give Xave a try, and feel free to visit our FAQ to learn more about how we protect your privacy and data at every step.